Policies

Refunds:

All refunds will incur a $20 processing fee.

Once offering is FULL:
    •   You will be offered a refund based on the timeline below only if someone pays for your spot.

If offering is NOT FULL:
     •   Up to 30 days before an offering, you may receive a full refund (-$20 processing fee).
     •   From 29 to 8 days before an offering, you may receive a 50% refund (-$20 processing fee).
     •   Fewer than 8 days before an offering, there are NO REFUNDS.

Transfers:

All transfers will incur a $10 transfer fee.
All transfers must be completed at least 8 days prior to the offering's first meeting AND be within the same quarter.

Once offering is FULL:
     •   You may transfer only if someone pays for your spot and you have paid the $10 fee.

If offering is NOT FULL:
     •   More than 8 days before an offering, you may transfer if you have paid the $10.
     •   Fewer than 8 days before an offering, you may transfer if someone pays for your spot AND you have paid the $10 fee.

You may fill out the Refund or Exception to Policy Request. Fill out completely (with supporting documentation) AND email both rtucknott@ucsb.edu AND djwise@ucsb.edu to let them know (or they will not know to look for your request). 

If you have any further questions regarding our policy, please feel free to talk with the Adventure Programs Director at (805) 893-3737.

There are no refunds except those granted at the discretion of the administrative supervisor. Refunds will only be granted should medical or other extenuating circumstances dictate. Medical issues require a doctor’s note. Refunds will only be granted during the first two weeks of each academic quarter (the first week of recreation classes) and will not be issued for schedule conflicts. 

All refunds will incur a $10 service charge with the exception of any refund given due to a class cancelation. For class cancellations, every effort will be made to contact participants using the information provided in their recreation registration account to initiate the refund process.

***There is a statue of limitations for claiming a refund. A claim for a refund must be requested within 3 quarters; inclusive of the quarter the participant is enrolled.

***There will be no refunds for under age registrations for any of the beverage classes.

Class transfers can only be requested during the first two weeks of each academic quarter (the first week of recreation classes). 

All refund request are subject to the following policies and should be submitted in person to the Customer Service Center (CSC). Refunds are reviewed and granted at the discretion of the administrative supervisor. Submitting a refund form DOES NOT GUARANTEE A REFUND. Notification of refund status will be sent via email.

Annual memberships paid up front are refunded for the following reasons, are subject to a one month cancellation fee and require documentation: Termination of employment; Transfer off-campus; Formal leave of absence and sabbaticals; Changes in medical condition resulting in physical limitations.

• Refunds will only be granted should medical or other extenuating circumstances dictate. Medical issues require a doctor’s note to be accompanied with the refund form.
• All refunds are subject to a $10 processing fee.
• Refunds, if given, take four to six weeks to process through the accounting.
• Refunds cannot be issued on Payroll Deduction.
• There are NO refunds for day passes

All refund requests are subject to the following policies and should be submitted in person to the Customer Service Center (CSC). Refunds are reviewed and granted at the discretion of the administrative supervisor. Submitting a refund form DOES NOT GUARANTEE A REFUND. Notification of refund status will be sent via email.

• Refunds will only be granted should medical or other extenuating circumstances dictate. Medical issues require a doctor’s note to be accompanied with the refund form.
• All refunds are subject to a $10 processing fee.
• Refunds, if given, take four to six weeks to process through the accounting.
• There is a statute of limitations for requesting a refund. A claim for a refund must be requested within  6 months of purchase date.
• All Rec Services session and session package purchases expire 6 months from purchase date.

Summer Day Camp
All cancellations must be made in writing (faxes and e-mails will be accepted). Fax cancellations to (805) 893-7054 or e-mail us at camps@recreation.ucsb.edu.

• Cancel two weeks or more before a session begins and receive a refund less administration fee. $25 processing fee plus $5 per session cancellation fee.
• Cancel up to one week (the preceding Monday) before a session begins and receive a refund less a $25 processing fee plus $20 per session cancellation fee.

There will be no refunds granted if cancellation occurs less than one week before your session begins.

Exceptions may be made in cases of sickness, injury or family emergency. Refund request exceptions must be made in writing and include supporting documentation (ie. doctor's note).

Surf & Kayak Camp
If you cancel (in writing) prior to the Friday before your session, you will receive a full refund less a $25 administration fee.

Jr. Lifeguards
If you cancel prior to the beginning of the Session you will receive a full tuition refund less a $50 administration fee. Refunds will not be granted after the Session has begun.
Uniform sales are final.
Boat & Raging Waters Trip fees involve prepaid reservations and are therefore not refundable.

Swim Lessons & Clinics

Be sure to only purchase lessons which your child can attend.
There are no refunds except those granted at the discretion of the administrative supervisor.
Refunds will only be granted should medical or other extenuating circumstances dictate. Medical issues require a doctor's note.
Refunds, if given, take up to four weeks to process once they are sent to accounting. Administration fees will be deducted.