Follow these steps for us to address your request as quickly as possible.
2. Include the following information in your email
- Camper(s) name
- Parent(s) name
- Program name (i.e. Summer Day Camp)
- Session Dates
- Transfer or refund? (note refund policy)
- Reason for transfer or refund
- Mailing Address
3. Review the Cancellation Policy/Fees
If you cancel before your session begins, you will receive a refund, minus a $50 administration fee. All cancellations must be made in writing (email email@example.com).
Refunds will not be granted once your session has begun.
- Uniform sales are final
- Boat & Raging Waters Trip fees are not refundable
Summer Day Camp and Surf & Kayak Camp
All cancellations must be emailed to firstname.lastname@example.org
There will be no refunds granted if the cancellation occurs less than one week before your session begins.
Two weeks or more before a session: receive a refund, minus $25 processing fee and $5 per session cancellation fee.
One week before a session: receive a refund, minus $25 processing fee and $20 per session cancellation fee.
Only purchase lessons that your child can attend.
Requests for refunds or transfers must be submitted to email@example.com no later than 10 days before your first class. All refunds, transfers, or credits are assessed a fee of $25 per child, per class.
In case of illness or injury, requests will only be considered when accompanied by a doctor's note and letter requesting exemption. The $25 fee still applies.